Education
Marketing Management Ontario College Graduate Certificate with Co-op
- Sheridan College, Canada
- September 2017 – December 2018
Bachelor of Business Administration, Major in Sea and Port Business
- Universidad Interamericana de Panama, Panama
- January 2012 – December 2015
Transferrable Skills
- Time management
- Collaborative
- Creativity
- Analytical
- Strategic planning
- Verbal & non-verbal communication
- Active listening
Hard Skills
- Microsoft office
- WordPress & Wix
- Google Ads, Analytics, and Tag Manager
- Slack
- SalesForce
- Asana
- Hostinger
- HTML
- Hootsuite
Additional experience
- Assistant, Billing and Purchasing (May 2014/May 2016)
- Rep., Sales and Customer Service (October 2012/March 2014)
Want to get in touch? Here’s my LinkedIn
Profile
A highly-organized people person/tech enthusiast with strong communication skills and passion for helping customers succeed that thrives in dynamic, fast-paced environments
Experience
Billing Specialist – SearchKings
January 2020 – August 2022
- point of contact for any technical issues regarding account access, payment profiles, and suspended accounts with Google Ads and Microsoft Ads accounts
- creating and update customer profiles and advertising accounts for more than 3,000 active customers all over North America
- setting up payment profiles for all customers’ advertising and call tracking accounts (Google Ads, Bing, Stripe)
- activating/deactivating customers’ subscriptions and accounts
- solving/clearing billing queries/discrepancies in a timely manner
- adding funds to advertising accounts for a dealer-benefit program channeled through SearchKings (anywhere from $100 to $10,000)
- helping improve our internal processes and helping other members learn about them
Latin America Student Recruitment Specialist – Hanson Canada
April 2019 – November 2019
- Promoting educational programs to international students, both locally and internationally, supporting them before and after their enrollment
- Developing agent network and relationships, cultivating solid relationships to promote the education group and its subsidiaries for local and international markets
- Creating, planning and executing on promotional advertising campaigns
Marketing Coordinator – North Vista Immigration Consultants
August 2018 – March 2019
- Spearheaded the market research, production of promotional materials, and generation of PowerPoint presentations used for a promotional tour in the U.A.E.
- Generated the content and user experience mock-ups for the project website, Google My Business listing, and ad copy
- Coordinated the production of collateral material for the company’s attendance to the 2018 Student Life Expo
- Updated old customer forms into digital, fillable PDF files
Planner, Demand and Supply – Orica Panama Caribe, S.A
May 2016 – August 2017
- Planned and maintained demand forecasts for local production to supply over 15 international clients, including 9 different finished product lines and raw materials.
- Communicated and coordinated with the end customers as well as suppliers to ensure shipments were carried out as per requirements.
- Collaborated with cross-functional teams, planning and monitoring 2017 sales (+$10MM), increasing inventory turnover by 20%, preparing sales and inventory budgets.